Welcome to the Now Economy

Supply Chain and Fleet Management is facing an unprecedented situation where they’re faced with more unrealistic pressures than ever before. Where 6-8 week wait-times for an online order used to be the norm, now same-day delivery is available on even the most mundane items. 

Amazon and other large box retailers have created an economy where customers want their orders and they want them now. Right now, a 3-4 week wait for an international item is enough to make a customer look elsewhere for another option that will arrive sooner. 

Along with this lack of patience, customers are no longer willing to pay a premium for faster service, expecting it to be part of the price they pay for the product. 

(What is 3PL and Is It Essential For You Right Now?)

Having an efficient supply chain is one of the most important pieces in providing an exceptional customer experience and driving down costs. Immediate communication and quick shipping is one of the defining characteristics of a successful e-commerce business, but can be utilized for any retailer that ships a product to a consumer. Things like consistent communication about order updates and anticipatory shipping based on analytics and algorithms, can differentiate you from competitors. 

Having a pick and pack partner is a good place for increasing efficiency. Having a warehousing and logistics partner that has an optimized warehouse will decrease the amount of time it takes to pick an order and increase productivity shipping orders during a surge in business. 

The “Now” Economy has created a customer base that can sense a faulty supply chain, even if they can’t tell where the gap exists in the process. They will know when shelves are empty, inventory isn’t online, shipping takes too long, and they haven’t received any updates on their orders. Not meeting the expectations of these consumers can do permanent damage to your brand and drive them to your competitors.

How can CRWS 3PL Warehousing and Logistics help you? Email us directly at info@crws.ws and we will let you know what kind of flexible solutions we can provide your business to help you meet the expectation of the modern consumer.

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